Gaming should always be fun. Here is everything you need to know about the tools, limits, and support resources available to every Filipino player on our platform.
We believe every player deserves a gaming experience that is enjoyable, transparent, and within their personal limits. Here are the tools and commitments we have in place.
You can set a daily, weekly, or monthly deposit limit on your account at any time. Once a limit is in place, it takes effect immediately and cannot be increased for a cooling-off period. This gives you full control over how much PHP you put into your account each period. Lowering your limit is always instant, while raising it requires a short waiting period to protect you from impulsive decisions. Contact our support team at [email protected] to set or adjust your deposit limits.
Losing track of time is one of the most common challenges for online players. Our platform can send you a reminder notification after a set session duration so you always know how long you have been playing. You can choose your preferred reminder interval — whether that is 30 minutes, one hour, or longer. Taking regular breaks keeps gaming enjoyable and helps you stay in control of your time. We strongly encourage all Filipino players to use this feature as part of a healthy gaming routine.
If you feel you need a break from gaming, our self-exclusion tool lets you temporarily or permanently close your account. You can choose a self-exclusion period ranging from one week to a permanent ban, depending on what you need. During the exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We take self-exclusion requests seriously and process them promptly — usually within 24 hours of your request. To request self-exclusion, reach out to our support team directly at [email protected].
Transparency is a core part of responsible gaming. Your account dashboard gives you a clear view of your deposit history, withdrawal records, and betting activity over any selected time period. Reviewing your activity regularly helps you spot patterns and make informed decisions about your gaming habits. We recommend checking your activity summary at least once a month as a simple self-check routine. If anything in your history concerns you, our support team is ready to help you take the next step.
A reality check is a brief on-screen prompt that appears during your session to remind you of how long you have been playing and how much you have wagered. These prompts are designed to interrupt autopilot behaviour and bring your attention back to your actual situation. You can customise the frequency of reality checks in your account settings to suit your preferences. Many players find that even a short pause to review their session helps them make better decisions. This feature is available to all registered players on the platform at no extra cost.
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. We provide links and information to local support organisations that offer free, confidential counselling for individuals and families affected by gambling-related harm. Reaching out for help is a sign of strength, not weakness, and early intervention makes a significant difference. Our customer support team can also point you toward the right resources if you are unsure where to start. You are never alone — help is always within reach.
Recognising the early signs is the first step toward getting back in control. Check in with yourself honestly using the points below.
Continuing to play in an attempt to win back money you have already lost is one of the clearest warning signs of problem gambling. This behaviour often leads to larger losses and increased distress. If you notice yourself doing this regularly, it is time to use one of our limit or self-exclusion tools.
Gaming should only ever be done with discretionary income — money set aside for entertainment after all essential expenses like rent, food, and bills have been covered. If you find yourself using money meant for necessities, please reach out to our support team or a counselling service immediately.
When gaming starts to interfere with work, family, or social obligations, it has moved beyond healthy entertainment. Missing important commitments or lying to loved ones about your gaming activity are serious warning signs that professional support may be needed.
Experiencing strong urges to play, or feeling restless and irritable when you are unable to access the platform, can indicate a dependency pattern. These feelings are worth taking seriously and discussing with a qualified counsellor who can provide personalised guidance.
Taking out loans, borrowing from friends or family, or using credit to fund gaming activity is a significant red flag. If this applies to you, we strongly encourage you to use our self-exclusion tool and seek support from a professional counselling service in the Philippines as soon as possible.
Quick answers to what Filipino players most often ask about staying safe on our platform.
Our support team is here for every Filipino player. Whether you want to set limits, take a break, or just ask a question — we are ready to help.